Shipping and Returns

SHIPPING - -

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION WHEN YOU PLACE YOUR ORDER.

PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. THIS MAY TAKE LONGER DURING SPECIAL RELEASES OR MAJOR HOLIDAYS. 

YACTEN IS UNABLE TO SHIP TO P.O. BOX, APO, OR FPO ADDRESSES. ALL ORDERS WITH A P.O. BOX, APO, OR FPO ADDRESS WILL BE CANCELLED.

YACTEN WILL EMAIL YOU WITH UPDATES AND TRACKING INFORMATION ONCE YOUR ITEMS HAVE BEEN SHIPPED. IN AN EVENT THAT A PRODUCT IS OUT OF STOCK OR BACKORDERED, YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICE TEAM.

YACTEN IS NOT RESPONSIBLE FOR ITEMS LOST OR STOLEN IN TRANSIT. ALL RISKS ASSOCIATED ARE ASSUMED BY THE COURIER.

 

RETURNS AND EXCHANGES - -

YACTEN DOES NOT OFFER REFUNDS FOR CHANGE OF MIND, DUE TO THESE ITEMS BEING VERY LIMITED, WE DO NOT TAKE RETURNS FOR REUNDS OR CREDIT. ALL SALES ARE FINAL. 

EXCHANGES ARE PERMITTED WITHIN 10 DAYS OF DELIVERY FOR ITEMS OF EQUAL OR GREATER VALUE. GARMENTS MUST BE IN ORIGINAL CONDITION. SHIPPING COSTS FOR EXCHANGES ARE AT THE CUSTOMER'S EXPENSE.

PLEASE NOTE: ALL CUSTOMIZATION ITEMS ARE FINAL SALE. NO EXCHANGES OR REFUNDS.

TO REQUEST AN EXCHANGE, EMAIL INFO@YACTEN.COM. ALL EXCHANGE REQUESTS WILL BE SUBJECT TO AVAILABILITY.

WE DO NOT OFFER CREDIT NOTES.

PLEASE BE AWARE ALL INTERNATIONAL ORDERS (OUTSIDE U.S.A) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES AND CUSTOM CHARGES AT THE RECEIVER'S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

SHIPPING COSTS ARE NON-REFUNDABLE